At Lifeline Elder Care, we provide a wide range of home care services tailored to each individual’s needs. This includes daily personal care, support with meals and mobility, medication reminders, companionship, overnight care, and 24-hour live-in care.

We also offer specialist services such as dementia care, respite support, and end-of-life care. Every care plan is built around the client’s routines, preferences, and goals—so they can feel safe, respected, and comfortable at home.

Client safety is always our top priority. Before care begins, we carry out a detailed risk assessment in the client’s home to understand their needs, environment, and any potential hazards.

All of our carers are fully trained in health and safety, infection control, safeguarding, and emergency response. We regularly monitor care plans and carry out spot checks and supervisions to ensure safe, high-quality care is consistently delivered.

We also use secure digital systems to log visits, track wellbeing updates, and support real-time communication between our care team and management—so nothing is missed.

Our approach is proactive, thorough, and person-centred—so families can feel confident their loved ones are always cared for safely and with respect.

We have clear, well-established procedures in place to respond to emergencies or unexpected changes in a client’s health or wellbeing.

All of our carers are trained to remain calm, act quickly, and follow emergency protocols—whether it’s a medical concern, a fall, or a sudden deterioration. They are supported 24/7 by our experienced on-call management team, who can escalate concerns as needed.

In any urgent situation, we act immediately to ensure the client’s safety and comfort. We also coordinate with family members, emergency services, and healthcare professionals where appropriate—keeping everyone informed and involved.

Our goal is to provide fast, responsive care that prioritises the wellbeing of the client and brings peace of mind to families.

We understand how important it is to welcome someone trustworthy into your home. That’s why we take great care in selecting the right people to join our team.

Every carer goes through a careful recruitment process, which includes enhanced DBS checks, references, interviews, and values-based screening. We look for genuine kindness, reliability, and a strong commitment to care—not just experience.

Many of our carers have worked in the care sector for years, supporting older people and those with complex needs. Once they join us, we provide regular training, ongoing supervision, and spot checks to make sure our high standards are always maintained.

Most importantly, we treat our carers with respect—because supported carers deliver better care. And that’s what our clients deserve.

Medication must be handled with care, precision, and attention—and that’s exactly how we approach it.

All of our carers are trained in safe medication practices, including the Five Rights of administration: the right person, the right medication, the right dose, at the right time, and via the right route.

We use a secure electronic care system to record and monitor all medication activity in real-time. This helps us keep accurate records, spot any missed doses quickly, and ensure instructions from the client’s EMAR (Electronic Medication Administration Record) are followed properly.

Our management team regularly audits medication records, and carers receive refresher training to keep their knowledge up to date. If a carer ever has a concern, they’re supported to report it immediately—so we can act quickly to keep clients safe.

We take medication safety seriously—because getting it right matters.

Every individual is unique—and so is their care plan. At Lifeline Elder Care, we start with a detailed home visit and assessment carried out by a senior member of our team. This includes speaking with the client and their family (if appropriate), understanding their daily routines, health needs, preferences, goals, and any risks in the home environment.

From this, we create a tailored care plan that outlines exactly what support is needed and how it should be delivered. This plan may cover things like personal care routines, mobility assistance, medication support, communication needs, cultural or religious preferences, and more.

We regularly review and update the care plan to reflect any changes in the client’s condition, preferences, or circumstances—so care stays relevant, safe, and effective.

The client is always at the centre of their care, and we work in partnership with families and healthcare professionals to make sure that plan works not just on paper, but in real life.

We understand that sometimes care is needed urgently—and we’re here to respond quickly and professionally.

As soon as you contact us, we’ll arrange a free, no-obligation home visit to assess your needs. In many cases, we can begin providing care within 24 to 48 hours, depending on the level of support required and the complexity of the care package.

For urgent situations, such as hospital discharge or unexpected changes in health, we do our best to respond the same day. Our team works flexibly to put care in place as soon as it’s safe and appropriate to do so.

Whether you’re planning ahead or need support quickly, we’ll guide you through every step—professionally, promptly, and with compassion.

Protecting our clients’ personal information and dignity is at the heart of everything we do.

All of our staff are trained in data protection, confidentiality, and respectful care. We only collect the information that is necessary to deliver safe, effective care—and we make sure it’s stored securely and accessed only by authorised team members.

We use secure digital systems to manage care records, and we follow strict policies in line with GDPR and national care regulations. During visits, our carers are mindful of a client’s privacy at all times—whether it’s closing doors during personal care or handling sensitive conversations with discretion.

We treat every individual with the dignity and respect they deserve—and that includes protecting their information as carefully as we would our own.